Effective Date: October 2025
Website:https://bailand.shop
Company Name: BAILAND
Contact Email:support@bailand.shop
WhatsApp: +62881-0366-17120
1. Introduction
Welcome to BAILAND (“we,” “our,” or “us”). We operate the online store https://bailand.shop, offering products such as watches, jewelry, artificial gemstones, moissanite, and other fashion items.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.
2. Data Controller
BAILAND is the data controller responsible for processing your personal information. If you have any questions regarding this policy or your data, please contact us at support@bailand.shop.
3. Information We Collect
(a) Information You Provide Directly
We collect personal data that you voluntarily provide to us when you:
- Register an account on our website;
- Make a purchase or complete a transaction;
- Contact our customer service;
- Subscribe to our newsletter or promotional messages.
This may include:
- Full name;
- Email address;
- Shipping address;
- Phone number;
- Payment and billing information (processed securely via payment providers);
- Any messages or inquiries you send to us.
(b) Information Collected Automatically
When you visit our website, we automatically collect certain technical information through tools such as:
- Cookies (to remember preferences and analyze website performance);
- Website logs (including IP address, browser type, time zone, and access times);
- Tracking pixels and tags (for analytics and advertising performance tracking).
(c) Information from Third Parties
We may receive data from trusted third-party partners, including:
- Payment processors (e.g., PayPal, Stripe, or COD partners);
- Logistics and shipping providers (for order delivery updates);
- Advertising platforms (e.g., Facebook, Google, or TikTok Ads) for marketing performance analysis.
4. Purpose and Legal Basis for Processing
We process personal data for the following purposes and under the corresponding legal bases:
| Purpose | Legal Basis |
|---|---|
| To process and deliver your orders | Performance of a contract |
| To manage customer support and inquiries | Legitimate business interest |
| To send marketing and promotional materials | User consent |
| To analyze website performance and improve services | Legitimate business interest |
| To comply with tax and legal obligations | Legal requirement |
5. Data Sharing and Disclosure
We only share your personal data with trusted third-party service providers when necessary to fulfill our business operations, including:
- WooCommerce and related hosting services;
- Payment gateways and COD service providers;
- Shipping and logistics companies;
- Email marketing tools (e.g., Mailchimp);
- Analytics tools (e.g., Google Analytics, Meta Pixel);
- Customer support tools.
We do not sell or rent your personal data to any third party.
6. International Data Transfers
Our servers are located in Singapore. When you provide information to us, your data may be transferred and processed in Singapore or other jurisdictions where our partners operate. We take all reasonable measures to ensure that your personal data remains protected in accordance with applicable privacy laws.
7. Data Retention and User Rights
(a) Data Retention
We retain personal data only as long as necessary for the purposes described above:
- Account data: retained until account deletion;
- Order data: retained for 7 years for tax and accounting compliance;
- Marketing consent data: retained until you unsubscribe or withdraw consent.
(b) User Rights
You have the right to contact us via support@bailand.shop to exercise your data protection rights, including:
- Access (to obtain a copy of your data);
- Rectification (to correct inaccurate information);
- Erasure (“right to be forgotten”);
- Restriction of processing;
- Data portability;
- Objection to processing (including marketing purposes);
- Withdrawal of consent at any time.
8. Data Security
We implement strict technical and organizational measures to ensure your data’s security, including:
- SSL encryption on all website communications;
- PCI DSS-compliant payment systems;
- Secure servers and access control;
- Regular staff training on data protection.
9. Children’s Privacy
Our website is not directed to children under 13 (or 16, depending on jurisdiction), and we do not knowingly collect any personal data from minors. If we learn that we have collected such data, we will delete it immediately.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page, and the “Effective Date” will be revised accordingly.
11. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us via:
Email: support@bailand.shop
WhatsApp: +62881-0366-17120